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Part 2 – Award Winning Salon Owner Claire Denyer Interview

In part 2 Claire and I talk about;

Managing expectations of apprentices

The importance of the apprentice position

Staff appearance and the impact on salon business

Dealing with unwanted behaviour

Team standards and behaviour

Team training, critical to the success of the salon

The Client Journey, breaking down the steps

12-week appraisals, the six-week catch up and new/growing staff weekly meeting

In part 1 Claire and I talked about;

Staff recruitment and apprenticeships (Claire has trained 45 in the last 12 years)

Working on purpose and with ethics to be happy.

Open communication with the team in the good times and the tough and

Investing in the team to keep staff long term

I have had the pleasure of working with Claire over the last 14 years; she is an incredible salon owner.

If you ever are lucky enough to meet one the industries BEST salon owners do: a beautiful human being and very successful salon owner on all levels.

Claire has won

Saks Salon of the Year 2008, 2010, 2011, 2012, 2013, 2014, 2016

L’Oréal Colour Trophy Grand Finalists 2012 & 2016
L’Oréal Colour Trophy Regional Finalists multiple times

British Hairdressing Business Awards (BHBAs) winner of “Franchisee of the Year” Award 2013, 2016, 2017

Professional Beauty Awards “Employer of the Year” Award 2012 & 2014

The Sapphires “Top Training & Development” Award 2009

The Sapphires “Franchise Salon Owner” Award 2011

Saks “Customer Care” awards 2010, 2013

5 Star Excellence Rating with salon spy year on year since launching

I asked her if I could interview her and she said “Yes!”

Part 2 – Award Winning Salon Owner Claire Denyer Interview