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Part 3 – Claire talks about
Letting go, “I can’t do everything this business needs”. Delegation and developing a team so they can use their initiative and grow professionally.
Trusting the team to make changes, my way isn’t the only way
Systems and training
How my health meant I had to re-invent my role
In part 2 Claire and I talk about;
Managing expectations of apprentices
The importance of the apprentice position
Staff appearance and the impact on salon business
Dealing with unwanted behaviour
Team standards and behaviour
Team training, critical to the success of the salon
The Client Journey, breaking down the steps
12-week appraisals, the six-week catch-up and new/growing staff weekly meeting
In part 1 Claire and I talked about;
Staff recruitment and apprenticeships (Claire has trained 45 in the last 12 years)
Working on purpose and with ethics to be happy.
Open communication with the team in the good times and the tough and
Investing in the team to keep staff long term
