Skip to content

My Gift to you, two lessons from Salon Team Training

Lesson 1 L.A.S.T – Dealing with Complaints, Unhappy and Demanding Clients

 

We will all make mistakes, let people down and screw up, whether in work or our personal relationships.

No one is perfect.

We are human, and so are our clients.

We will experience all sorts of clients, beautiful people, people who can appear demanding and clients who will react in a manner that seems unacceptable.

Knowing how to deal with these situations is vital.

At some point in your career, working with people, you will receive complaints or have to deal with a complaining client.

In this lesson, I explain why people can be irrational or overreact to a situation and how to deal with complaints, unhappy or demanding clients using a technique calls L.A.S.T.

Download the lesson workbook for the lesson

33923411_890419954472863_173691548351856640_o

I'm Caroline Turner, and I've been involved in salon and spa training and revenue development for over 20 years with some of the worlds most successful companies.

I train salon and spa teams to succeed with clients and feel confident with the 4 Rs of Revenue;

 

Retention of Clients

Recommendation of services

Retail

Referral of family and friends

 

Twenty-three core lessons specifically for Salon and Spa professionals focused on how to succeed with clients.

The training aims to get each team member to achieve 70 to 90% retention (rebooking) and reaching 20%+ in retail sales.

I believe our industry is filled with passionate people who want to do well but have NEVER been shown how to succeed with clients, as one young professional wrote;

 

"I've mastered the skill of my craft, but I don't know the secret of success on the floor".

 

That's what I train and have done since 1999.

How to succeed on the floor with clients, I believe the missing linking in our industry.

 

You can choose to join the waiting list below for more information, please know, I will not bombard you with pointless emails, if I have something to share that might increase your revenue, I'll drop you a message.

 

When enrolment is open, I'll let you know.

 

I sincerely hope you found the two lessons useful and it gives you an idea of how the full course looks and feels.

 

Have a fabulous day

 

Caroline

 

PS One last thing, if you come across perhaps on social media someone just like you who are dealing with a complaint, an unhappy or demanding client, share the page because it may help them out.

Salon team training (2)

The online course is a step-by-step that will show you and your team how to succeed with clients.

 

Developing client skills to improves;

 

Retention/Rebooking

Recommending Additional Services

Retail

Referrals, Ratings and Reviews

 

Clients in EVERY salon or spa want to buy and spend MORE, knowing how to achieve this is the key that can change an individuals wage and business owners fortune.

 

You can join The Waiting List for more information about Salon Team Training

Lesson 2 The GOLD of Fast Growth, Referrals, Reviews and Ratings, Part 1

 

The most powerful way to grow ANY business!

 

Referred clients spend 16% more than any other new clients because they arrive already trusting us before they’ve even met us.

Part 1 will focus on understanding the eight crucial stages a client MUST go through before they become the “Ulitmate Client”!

The lesson is the theory, to support you and the team to get THE most from referrals, reviews and ratings.

The Ulitmate Client who wants to help and support your business.

The second part of The Gold of Fast Growth – Referrals, Reviews and Ratings covers; 

How and when to use client contact and the right time and way to ask for referrals, rating and reviews. Part 2 is in the full Salon Team Training online course.

Download the lesson workbook for the lesson

Salon team training (2)

The online course is a step-by-step that will show you and your team how to succeed with clients.

 

Developing client skills to improves;

 

Retention/Rebooking

Recommending Additional Services

Retail

Referrals, Ratings and Reviews

 

Clients in EVERY salon or spa want to buy and spend MORE, knowing how to achieve this is the key that can change an individuals wage and business owners fortune.

 

You can join The Waiting List for more information about Salon Team Training